Back to search.Talent Search People - Customer and Sales Support Representatives with native Norwegian
| Employment Type: | Permanent |
| Location: | Barcelona - Cataluņa, Spain |
| Salary: | 22 k - 24 k /Year. |
| Languages: | Norwegian |
| Required Languages: | 1 |
Customer and Sales Support Representatives with native Norwegian
Location: Barcelona
Organization
Our client is a Prestigious American multinational IT corporation. The company is one of the world's largest information technology companies and operates in nearly every country.
Function
As a customer and sales support manager you will be working within EMEA operations. Your objective will be supporting Sales and Customers in their offer/catalogues management. You will be in contact with local customer customers.
Your main responsibilities:.
-Key contact for the Sales organization for Customer procurement solutions
-Guide Sales in the setup of new catalogue structures.
-Influence for product catalogue simplicity margin increase
-Pricing approval in line with delegations
-Drive product catalogues setup maintenance in line with Sales and End of Life requirements
-Owning and resolving Customer support calls on the B2B Portal for all Customers registered in own Country.
Liaising with 2nd level support were necessary
-Co-ordination of demo and evaluation units
-Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
-Creation of special (ad-hoc) reports analyses
-Coordinate catalogue maintenance customer quote documents
-Publish price and product updates to customer within agreed deadlines.
Requirements
We are looking for a candidate with:
Qualifications:
-Bachelor's / University degree required
-Native level of Norwegian
-Excellent level of English
Experience:
-Broad knowledge of the end-to-end process of sales operations
-General understanding of procurement processes
-Knowledge of OSS, Sandy, CCA, B2B portal as user (internal HP tools is a plus)
-How to maintain Customer satisfaction
-How to handle Customer calls
Skills:
-Strong communications interpersonal skills
-Exceptional customer facing and customer care skills
-Demonstrated teamwork, collaboration and proactiveness
-Ability to work across multi country teams
-Strong planning and organizational skills
-Ability to easily adapt to different situations, efficient in stressful situations
Soft skills:
-Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
-Develops methods for supporting innovation and change across the organization
-Problem Solving, approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Offer
-22-24K + extensive benefits package
-Opportunity to develop a career in a prestigious American multinational from the IT sector
-International and dynamic work environment
-Trainings
-Working hours: from 09:00 till 18:00
Information
Sophia Spillmann
sspillmann[AT]talentsearchpeople.com
+34 93 231 23 93 / +34 93 231 00 00
Location: Barcelona
Organization
Our client is a Prestigious American multinational IT corporation. The company is one of the world's largest information technology companies and operates in nearly every country.
Function
As a customer and sales support manager you will be working within EMEA operations. Your objective will be supporting Sales and Customers in their offer/catalogues management. You will be in contact with local customer customers.
Your main responsibilities:.
-Key contact for the Sales organization for Customer procurement solutions
-Guide Sales in the setup of new catalogue structures.
-Influence for product catalogue simplicity margin increase
-Pricing approval in line with delegations
-Drive product catalogues setup maintenance in line with Sales and End of Life requirements
-Owning and resolving Customer support calls on the B2B Portal for all Customers registered in own Country.
Liaising with 2nd level support were necessary
-Co-ordination of demo and evaluation units
-Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
-Creation of special (ad-hoc) reports analyses
-Coordinate catalogue maintenance customer quote documents
-Publish price and product updates to customer within agreed deadlines.
Requirements
We are looking for a candidate with:
Qualifications:
-Bachelor's / University degree required
-Native level of Norwegian
-Excellent level of English
Experience:
-Broad knowledge of the end-to-end process of sales operations
-General understanding of procurement processes
-Knowledge of OSS, Sandy, CCA, B2B portal as user (internal HP tools is a plus)
-How to maintain Customer satisfaction
-How to handle Customer calls
Skills:
-Strong communications interpersonal skills
-Exceptional customer facing and customer care skills
-Demonstrated teamwork, collaboration and proactiveness
-Ability to work across multi country teams
-Strong planning and organizational skills
-Ability to easily adapt to different situations, efficient in stressful situations
Soft skills:
-Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
-Develops methods for supporting innovation and change across the organization
-Problem Solving, approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Offer
-22-24K + extensive benefits package
-Opportunity to develop a career in a prestigious American multinational from the IT sector
-International and dynamic work environment
-Trainings
-Working hours: from 09:00 till 18:00
Information
Sophia Spillmann
sspillmann[AT]talentsearchpeople.com
+34 93 231 23 93 / +34 93 231 00 00
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