TELUS International Europe - League of Legends Player Support Specialist with French and English

Tipo de empleo: Permanent
Ubicación: Sofia City, Bulgaria, 1784
Salario: competitive+relocation package
Idiomas: Inglés, Francés

Información del anunciante

  • Nombre:
    TELUS International Europe
  • Publicado:
    21-11-2017
  • Código:
    PSS_F
TELUS International Europe is a BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services for global customers in over 35+ languages since 2004. The company has over 2 600 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England).


YOU WILL:

• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience
• Identify trending issues submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel


YOU ARE:

• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.

• Gamer with excellent FRENCH language skills and a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.

• Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.

• Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.


WE OFFER:
• Stable job
• Competitive salary for the local market
• Monthly performance Bonuses
• Career development opportunities
• Great relocation package: Airplane Tickets/ Transportation from Airport/
• Up to one month Free Accommodation in a hotel
• Meal tickets shall be granted monthly
• International modern working environment
• Special Discounts & Offers for all employees
• Employee referral Bonus
• Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
• Supportive work-life balance policies
• Continuous assistance and learning
• Employee Relations team to help new hires integrate in the local lifestyle and culture


* Only candidates eligible to work in Europe will be contacted.

Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.

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