English (UK) with German Fashion Advisor (Weekends)

SELLBYTEL España

Nombre: SELLBYTEL España


Inglés, Alemán
29-03-2018
Contract
Código: MN-Weekends
Barcelona - Cataluña, Spain, 08018, Barcelona
Salary:6639.27Euros gross/year + up to 568.20Euros gross/year in bonus

We are currently recruiting English (UK) with German Fashion Customer Service Advisors to take part in our Fashion project.

Main tasks

- Attend incoming calls, chats and reply emails from customers.
- Solve any kind of customer's doubt or complain regarding the project
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor.
- To follow all the processes and procedures of the project.
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Ensure contractual SLA is maintained

We offer

-Part.time (16h/week) and Obra y Servicio contract
-Schedule: Saturday and Sunday, from 9.00 to 18.00
-Salary:6639.27Euros gross/year + up to 568.20Euros gross/year in bonus
-Opportunity to join an international team

Requirements

- Native English with fluent German
- Goal and customer service oriented
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Good disposition to work in a customer service environment

Personal abilities:

- Excellent writing and communication skills.
- Ability to work in a team.
- Ability to work on own initiative.
- Ability to adapt to different situations and needs.
- Problem solving and quality oriented.

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

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